Terms of Service

1. Acceptance of Terms

Welcome to Coinance ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our cryptocurrency recovery services, website, and related services (collectively, the "Services"). By accessing or using our Services, you ("Client," "you," or "your") agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use our Services. These Terms constitute a legally binding agreement between you and Coinance.

2. Description of Services

Coinance provides comprehensive cryptocurrency recovery services, including but not limited to:

• Bitcoin wallet and private key recovery
• Ethereum and ERC-20 token recovery
• Hardware wallet data recovery
• Exchange account and asset recovery
• Cryptocurrency scam and fraud recovery
• Blockchain forensic analysis
• Secure consultation and case management
• 24/7 emergency recovery support

Services are provided according to the specific service agreement executed between Coinance and the Client.

3. Service Agreements and Contracts

Service Level Agreements (SLAs)

Our Services are governed by specific Service Level Agreements that outline:

• Recovery timeline and availability commitments
• Security standards and confidentiality metrics
• Escalation procedures and emergency protocols
• Progress reporting and case management requirements
• Success-based fee structure and remedies

Contract Terms

Service contracts typically include:

• Minimum commitment periods
• Service scope and specifications
• Pricing and payment terms
• Termination clauses and procedures
• Data handling and security requirements

4. Client Responsibilities and Obligations

As a Client using our Services, you agree to:

• Provide accurate and complete information necessary for service delivery
• Maintain current contact information and authorized representatives
• Comply with all applicable laws and regulations
• Provide necessary training materials and product information
• Pay all fees and charges according to agreed terms
• Notify us promptly of any changes affecting service delivery
• Cooperate with quality assurance and improvement initiatives
• Maintain confidentiality of login credentials and access information

5. Payment Terms and Billing

Fees and Charges

Service fees are determined by:

• Service type and complexity
• Volume of calls or interactions
• Hours of operation and coverage
• Additional services and customizations
• Technology requirements and integrations

Payment Terms

• Invoices are typically issued monthly in advance
• Payment is due within 30 days of invoice date
• Late payments may incur additional charges
• Services may be suspended for non-payment
• All fees are non-refundable unless specified otherwise

6. Data Protection and Confidentiality

Data Handling

Coinance commits to:

• Protecting all Client data with industry-standard security measures
• Processing personal data in accordance with applicable privacy laws
• Maintaining confidentiality of all Client information
• Implementing appropriate access controls and monitoring
• Providing data backup and recovery services

Confidentiality

Both parties agree to maintain strict confidentiality regarding:

• Proprietary business information
• Customer data and personal information
• Trade secrets and business processes
• Financial information and pricing
• Technical specifications and systems

7. Quality Assurance and Monitoring

To ensure service quality, Coinance may:

• Record and monitor calls for training and quality purposes
• Conduct regular performance reviews and assessments
• Implement continuous improvement programs
• Provide regular reporting and analytics
• Seek Client feedback and implement improvements

Clients will be notified of call recording in accordance with applicable laws.

8. Intellectual Property Rights

Coinance Property

Coinance retains all rights to:

• Proprietary software and systems
• Service methodologies and processes
• Training materials and documentation
• Trademarks and brand elements

Client Property

Clients retain ownership of:

• Customer data and information
• Product information and materials
• Brand elements and trademarks
• Business processes and procedures

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• COINANCE'S TOTAL LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY CLIENT IN THE 12 MONTHS PRECEDING THE CLAIM
• COINANCE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
• COINANCE IS NOT LIABLE FOR DAMAGES CAUSED BY THIRD PARTIES OR FORCE MAJEURE EVENTS
• CLIENTS ARE RESPONSIBLE FOR BACKUP OF THEIR OWN DATA AND SYSTEMS

10. Indemnification

Client agrees to indemnify and hold harmless Coinance from any claims arising from:

• Client's breach of these Terms or applicable laws
• Client's products, services, or business operations
• Unauthorized use of Client's account or credentials
• Third-party claims related to Client's content or materials

11. Termination

Termination by Client

Clients may terminate services by:

• Providing written notice as specified in the service agreement
• Completing any minimum commitment periods
• Paying all outstanding fees and charges
• Following data transition procedures

Termination by Coinance

Coinance may terminate services for:

• Material breach of Terms or service agreement
• Non-payment of fees after notice and cure period
• Illegal or harmful use of services
• Business reasons with appropriate notice

12. Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control, including:

• Natural disasters and extreme weather events
• Government actions and regulatory changes
• Labor disputes and strikes
• Technology failures and cyber attacks
• Pandemic or public health emergencies

13. Dispute Resolution

Negotiation

Parties agree to first attempt resolution through good faith negotiation.

Mediation

If negotiation fails, disputes may be submitted to binding mediation.

Arbitration

Final disputes may be resolved through binding arbitration in accordance with applicable arbitration rules.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of [State/Country] without regard to conflict of law principles. Any legal proceedings shall be conducted in the courts of [Jurisdiction].

15. Modifications and Updates

Coinance reserves the right to modify these Terms at any time. Changes will be effective upon:

• Posting updated Terms on our website
• Providing notice to Clients via email
• Allowing reasonable time for review before implementation

Continued use of Services after changes constitutes acceptance of updated Terms.

16. Contact Information

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with any executed service agreements, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements relating to the subject matter.