Privacy Policy

At Coinance ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cryptocurrency recovery services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out recovery request forms on our website
• Request cryptocurrency recovery consultations
• Subscribe to our newsletters or security alerts
• Engage our recovery services
• Communicate with us via phone, email, or secure chat

This information may include:

• Name and contact information (email, phone number, address)
• Company name and business information (if applicable)
• Cryptocurrency loss details and recovery requirements
• Communication history and encrypted consultation records
• Billing and payment information

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and location data
• Browser type and version
• Device information
• Website usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Recovery Services: To provide, operate, and maintain our cryptocurrency recovery services
• Communication: To respond to your inquiries and provide secure consultation support
• Case Management: To process recovery requests, manage cases, and conduct blockchain analysis
• Improvement: To analyze recovery patterns and improve our forensic techniques
• Security Updates: To send security alerts and recovery updates (with your consent)
• Legal Compliance: To comply with applicable laws and cryptocurrency regulations
• Security: To protect against fraud and ensure client confidentiality

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Secure technology and hosting providers
• Cryptocurrency payment processors
• Blockchain analysis and forensic tools
• Encrypted communication platforms

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process or government requests
• Protect our rights and property
• Ensure user safety and security
• Investigate potential violations of our terms

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection
• Secure hosting and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Call Recording and Monitoring

As a call center service provider, we may record and monitor calls for:

• Quality assurance and training purposes
• Compliance with industry regulations
• Dispute resolution and record keeping
• Service improvement and analytics

We will inform you when calls are being recorded and obtain necessary consents in accordance with applicable laws.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance user experience and website functionality
• Analyze website traffic and usage patterns
• Personalize content and advertisements
• Remember your preferences and settings

You can control cookie settings through your browser, but disabling cookies may affect website functionality.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing

To exercise these rights, please contact us using the information provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers, including:

• Adequacy decisions by regulatory authorities
• Standard contractual clauses
• Binding corporate rules
• Other approved transfer mechanisms

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Information

12. Compliance and Certifications

Coinance is committed to maintaining compliance with applicable data protection laws and regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Health Insurance Portability and Accountability Act (HIPAA) where applicable
• Payment Card Industry Data Security Standard (PCI DSS)
• ISO 27001 Information Security Management

We regularly review and update our privacy practices to ensure ongoing compliance and protection of your personal information.