What cryptocurrency recovery services does Coinance offer?
Coinance provides comprehensive cryptocurrency recovery solutions including:
- Bitcoin wallet and private key recovery
- Ethereum and ERC-20 token recovery
- Hardware wallet data recovery (Ledger, Trezor, etc.)
- Exchange account and asset recovery
- Cryptocurrency scam and fraud recovery
- Blockchain forensic analysis and tracing
- 24/7 emergency recovery support
- Secure consultation and case management
Do you provide 24/7 recovery support?
Yes! We offer 24/7/365 emergency cryptocurrency recovery support. Our global team of blockchain analysts operates across multiple time zones to ensure urgent recovery cases receive immediate attention, regardless of when you need assistance.
What types of cryptocurrency loss situations do you handle?
We handle various cryptocurrency loss scenarios including:
- Forgotten wallet passwords and seed phrases
- Corrupted or damaged hardware wallets
- Lost access to exchange accounts
- Cryptocurrency sent to wrong addresses
- Victims of crypto scams and fraud
- Inheritance and estate recovery cases
- Failed transactions and stuck funds
- Accidentally deleted wallet files
How is your recovery pricing structured?
Our pricing is based on a success-based model with no upfront costs:
- No Recovery, No Fee: You only pay when we successfully recover your assets
- Free Consultation: Initial case assessment at no cost
- Percentage-based: Recovery fee is a percentage of assets recovered
- Transparent Pricing: All fees clearly explained before starting
- No Hidden Costs: No setup fees or additional charges
Contact us for a personalized quote based on your case complexity and recovery potential.
Is there a minimum commitment period?
We offer flexible terms to meet your business needs:
- Month-to-month: No long-term commitment required
- 6-month contracts: Better rates with moderate commitment
- Annual contracts: Best pricing with yearly commitment
- Trial periods: 30-day trial available for new clients
Are there setup fees or hidden costs?
We believe in transparent pricing. Our standard packages include:
- No setup fees for basic services
- Free agent training on your products/services
- Standard reporting and analytics included
- Basic system integrations at no extra cost
Additional costs may apply for complex custom integrations or specialized services, which are clearly outlined in your quote.
How quickly can you start providing services?
Implementation timeline depends on service complexity:
- Basic services: 1-2 weeks for simple inbound/outbound calls
- Standard setup: 2-4 weeks for most comprehensive services
- Complex integrations: 4-8 weeks for enterprise-level customizations
- Emergency setup: 24-48 hours for urgent business needs
We'll provide a detailed timeline during your consultation.
What information do you need to get started?
To begin setup, we typically need:
- Product/service information and documentation
- Common customer questions and responses (FAQ)
- Escalation procedures and contact information
- Preferred call scripts or guidelines
- System access credentials (if integration required)
- Branding guidelines and communication tone
- Performance metrics and KPIs
Do you integrate with existing business systems?
Yes! We integrate with most popular business systems:
- CRM systems: Salesforce, HubSpot, Pipedrive, Zoho
- Help desk: Zendesk, Freshdesk, ServiceNow
- E-commerce: Shopify, WooCommerce, Magento
- Communication: Slack, Microsoft Teams, Discord
- Analytics: Google Analytics, custom dashboards
- Phone systems: Most VoIP and traditional systems
How do you ensure quality service?
Our quality assurance program includes:
- Comprehensive agent training and certification
- Regular call monitoring and scoring
- Real-time performance tracking
- Monthly quality reviews and feedback sessions
- Customer satisfaction surveys
- Continuous improvement initiatives
- Performance-based incentives for agents
What security measures do you have in place?
We maintain enterprise-level security standards:
- ISO 27001 certified information security management
- End-to-end encryption for all communications
- Regular security audits and penetration testing
- GDPR and CCPA compliance
- Secure data centers with 24/7 monitoring
- Multi-factor authentication for system access
- Regular security training for all staff
Are calls recorded for quality purposes?
Yes, call recording is part of our quality assurance process:
- All calls are recorded with proper disclosure
- Recordings are used for training and quality improvement
- Secure storage with limited access controls
- Compliance with local recording consent laws
- Recordings can be provided to clients upon request
- Automatic deletion after retention period
What level of technical support can your agents provide?
Our technical support capabilities include:
- Level 1: Basic troubleshooting and account issues
- Level 2: Advanced technical problems and system issues
- Level 3: Complex technical escalations with specialist agents
- Product support: Detailed knowledge of your specific products
- Software assistance: Help with software installation and configuration
- API support: Technical assistance for developers
Do you provide reporting and analytics?
Comprehensive reporting is included with all service plans:
- Real-time dashboards and performance metrics
- Daily, weekly, and monthly reports
- Call volume and response time analytics
- Customer satisfaction scores and trends
- Agent performance metrics
- Custom reports based on your KPIs
- API access for integration with your systems
What happens if there's a technical issue or outage?
We have robust contingency plans in place:
- 99.9% uptime guarantee with redundant systems
- Automatic failover to backup data centers
- 24/7 technical support team
- Real-time system monitoring and alerts
- Immediate notification of any service issues
- Service credits for any downtime per SLA
- Regular disaster recovery testing
Will I have a dedicated account manager?
Yes! Every client receives dedicated support:
- Primary account manager for day-to-day operations
- Backup account manager for continuity
- Regular check-ins and performance reviews
- Direct contact information for urgent issues
- Quarterly business reviews and optimization sessions
- Escalation path to senior management when needed
How can I monitor and manage my service?
We provide multiple ways to stay informed and in control:
- Online portal with real-time metrics
- Mobile app for on-the-go monitoring
- Automated email reports and alerts
- Direct communication channels with agents
- Call listening capabilities
- Performance dashboards and analytics
- Regular strategy sessions with your account manager
Can I scale services up or down based on demand?
Absolutely! Our services are designed to be flexible:
- Scale agent capacity up or down with 24-48 hours notice
- Seasonal scaling for peak business periods
- Overflow support during high-volume periods
- Add or remove service channels as needed
- Flexible pricing that adjusts with your usage
- Emergency scaling for unexpected demand spikes